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Terms of Service

Effective date: October 26, 2026

These Terms of Service ("Terms") govern your use of the Better Help VAs website and any forms, tools, calculators, text messages and communications we provide through it (together, the "Site"). "Better Help VAs," "we," "us" and "our" refer to Better Help VAs, based in Tampa, Florida. "You" means the person or business using the Site. By using the Site or submitting a form, you agree to these Terms. If you do not agree, please do not use the Site.

1. Our services

Better Help VAs trains and matches Philippine-based virtual assistants ("VAs") with businesses. The Site describes our services and lets you request a consultation. Using the Site does not create a client relationship. VA services are provided only under a separate written Client Service Agreement (the "Service Agreement"). If anything in these Terms conflicts with your Service Agreement, the Service Agreement controls.

As a general summary, and subject to your Service Agreement:

  • VA rates typically range from $6 to $10 per hour, depending on the role and experience, and include the VA, their training and ongoing support. There are no setup or placement fees.
  • Services are billed monthly. The minimum commitment is 20 hours per month.
  • Either party may end the services with 30 days' written notice.
  • If a VA is not a good fit, we will provide a replacement at no extra cost.

Rates, availability and start dates shown on the Site are estimates and may change. Your final pricing and terms are set in your Service Agreement.

2. Eligibility

The Site is intended for businesses and individuals who are at least 18 years old. By using the Site, you confirm that you meet this requirement and that the information you submit is accurate and belongs to you or your business.

3. Estimates and tools

The savings calculator, VA match results and other tools on the Site are for illustration only. They are estimates based on the numbers you enter and general assumptions, not guarantees of cost, savings or results. Actual outcomes depend on your business, the work assigned and other factors outside our control.

4. Text message (SMS) program

If you check the consent box on one of our forms and provide a mobile number, you agree to receive recurring text messages from Better Help VAs about your inquiry, scheduling, our services and related offers.

  • Program description: Messages may include appointment confirmations and reminders, follow-ups about your inquiry, service updates and occasional marketing messages.
  • Automated technology: Messages may be sent using automated technology.
  • Consent is not required to buy: Agreeing to receive texts is not a condition of purchasing any service.
  • Frequency: Message frequency varies based on your interaction with us.
  • Costs: Message and data rates may apply, according to your mobile plan.
  • Opt out: Reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed. You can rejoin by replying START.
  • Help: Reply HELP for help, or email hello@betterhelpvas.com.
  • Carriers: Mobile carriers are not liable for delayed or undelivered messages.
  • Privacy: Your mobile number and text messaging consent are handled as described in our Privacy Policy. We do not share them with third parties for their marketing purposes.

5. Calls and emails

When you submit a form, you agree that we may contact you by phone and email about your request and our services. You can unsubscribe from marketing emails at any time using the link in the email, and you can ask us to stop calling you at any time.

6. Acceptable use

You agree not to:

  • Submit false, misleading or someone else's information.
  • Use the Site for any unlawful purpose or to send spam or harmful content.
  • Attempt to disrupt, hack, scrape or reverse engineer the Site.
  • Use the Site to recruit, solicit or contact our VAs outside of a Service Agreement.

7. Intellectual property

The Site and its content, including text, graphics, design, logos and code, belong to Better Help VAs or its licensors and are protected by law. You may view the Site for your own business evaluation. You may not copy, reproduce or reuse its content without our written permission.

8. Third-party services

The Site may use or link to third-party tools, such as scheduling, CRM, analytics or messaging providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.

9. Disclaimers

The Site is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Site will always be available, error-free or secure.

10. Limitation of liability

To the fullest extent allowed by law, Better Help VAs will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue or data, arising from your use of the Site. Our total liability for any claim related to the Site will not exceed one hundred U.S. dollars ($100). Liability for VA services is governed by your Service Agreement.

11. Indemnification

You agree to defend and hold harmless Better Help VAs and its owners, team members and VAs from any claims, losses or expenses, including reasonable attorneys' fees, arising from your misuse of the Site or your violation of these Terms.

12. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute related to the Site will be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the Site after an update means you accept the updated Terms.

14. Contact us

Questions about these Terms? Email us at hello@betterhelpvas.com or use the booking form on our website, and our team will get back to you.