Legal

Privacy Policy

Effective date: October 26, 2026

This Privacy Policy explains how Better Help VAs ("we," "us," "our"), based in Tampa, Florida, collects, uses and protects information when you visit our website, fill out our forms or communicate with us (the "Site"). By using the Site, you agree to the practices described here.

1. Information we collect

Information you give us. When you use our forms or the "Describe your perfect VA" tool, we may collect:

Your name, email address and phone number.
Your business name, the help you need, the hours you need and your preferred call time.
Anything you type into our forms, including descriptions of your business and tasks.
Your consent choices for calls, texts and emails.

Information collected automatically. When you visit the Site, we and our service providers may collect device and usage information, such as your IP address, browser type, pages viewed, time spent on the Site and how you arrived. We may use cookies, pixels and similar technologies to do this.

2. How we use your information

To respond to your inquiry and schedule your consultation call.
To match you with a VA and provide, manage and improve our services.
To send you confirmations, reminders and updates by phone, text and email.
To send marketing messages, where you have agreed to receive them.
To understand how the Site is used and make it better.
To protect our business, prevent fraud and meet legal obligations.

3. Text messaging privacy

If you agree to receive text messages, we use your mobile number to send you messages related to your inquiry and our services. We do not sell, rent or share your mobile phone number or your text messaging opt-in data and consent with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except service providers who help us deliver the messages on our behalf. You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply.

4. How we share your information

We do not sell your personal information. We may share it only:

With service providers who help us run our business, such as CRM, scheduling, email, text messaging, hosting and analytics providers. They may use your information only to provide services to us.
With your assigned VA, limited to what they need to support your business once you become a client.
For legal reasons, when required by law or to protect our rights, our clients or others.
In a business transfer, such as a merger, acquisition or sale of assets, in which case your information may transfer to the new owner under this policy.

5. Cookies and analytics

We use cookies and similar tools to keep the Site working, remember your preferences and measure performance. You can block or delete cookies in your browser settings. Some parts of the Site may not work properly if you do.

6. International transfers

Our VAs and some service providers are located outside the United States, including in the Philippines. When we share information with them to provide our services, we take reasonable steps to make sure it is handled securely and in line with this policy.

7. How long we keep information

We keep your information for as long as needed to respond to you, provide our services, meet legal and accounting requirements and resolve disputes. When it is no longer needed, we delete or anonymize it.

8. How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Texts: Reply STOP to any text to opt out.
Emails: Use the unsubscribe link in any marketing email.
Calls: Ask us at any time to stop calling you.
Access, correction and deletion: You can ask us what information we hold about you, ask us to correct it or ask us to delete it.

Depending on where you live, you may have additional privacy rights under state law. We will honor requests as required by applicable law and will not discriminate against you for exercising your rights.

10. Children's privacy

The Site is meant for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the Site after an update means you accept the updated policy.

12. Contact us

To ask a question or make a privacy request, email us at hello@betterhelpvas.com or use the booking form on our website, and our team will get back to you.